Sales and Support Policies

This document describes the policies of Software Engineering, Inc. regarding product sales, support, and upgrades. Software Engineering, Inc. reserves the right to change these policies at any time without prior notice. This document supersedes any and all previous statements issued by Software Engineering, Inc. regarding product sales, support, and upgrades.

Software Distribution and Licensing

Most of our products are distributed in full via the Internet and other electronic media. Each product serves as a self-contained demonstration. Certain features are typically disabled, requiring a software license to be purchased before all features become available to the user. This way, the customer is able to try the software before ever spending any money on the product.

How To Place An Order

Each product includes an order form in the on-line documentation. Simply print this form and fill in the appropriate information. Fax or mail the order form with your payment to Software Engineering, Inc.  You can also place your order over the phone using a MasterCard or Visa credit card. Please note that we are not equipped for instant credit card validation and cannot issue your licensing information over the phone. We will accept orders that are transmitted to us via e-mail. However, this is not a secure communications medium and we do not recommend the transmission of credit card information using e-mail. It is far more secure to send your order by fax. In most cases, we will fill your order within three business days.

Quantity Discount

When ordering ten or more licenses for a single product, a 10% discount will be applied to the product price. This discount may not be combined with any other promotional offer, unless otherwise noted.

Shipping and Handling Charges

All orders are subject to a fixed shipping and handling charge of $3.95. The handling fee offsets the average cost of processing an order, not the exact cost of filling each order. Orders are typically shipped via fax, U.S. Mail, or e-mail. You may request FedEx or UPS shipping for an additional charge.

What Do I Get?

When you purchase a license for one of our products, you will receive software license information and a CD.  The software license information will be transmitted to you by e-mail or fax if possible. The software license consists of a License Number and an associated Password. In some cases, an electronic key may be issued as well. The software license information is required to enable all product features. 

All of our products are distributed on CD media. A printed software license and a CD containing the program ordered will be sent to you by mail. You can request shipping via FedEx or UPS for an additional charge.

Upgrade Policy

Upgrades are linked to the version number of each software product. The product version number consists of two parts, a version number and a release number, separated by a decimal point; e.g. v1.2 indicates version 1, release 2.  When new software is distributed, the numbers are increased based upon the degree of changes to the software. If the changes are mainly bug fixes and minor improvements, only the release number is incremented. If the changes include significant new features or enhancements, the version number is incremented and the release number is reset to zero.

When you upgrade your software, the version changes determine if your old password will work or if you must purchase an upgrade password from Software Engineering, Inc. If the new software version number is the same as the previously licensed version and only the release number is different, your old password will still work. In this case you can simply install the new revision from our web site. If the new software version differs from the previously licensed version, the upgrade charge is 25% of the price of the new product plus applicable shipping and handling charges.

Support

Our technical support policy is quite simple, reflecting our long-standing philosophy of supporting what we sell.  Purchasing a license entitles you to one full year of telephone support and upgrades at no additional charge.

During the support period, you are entitled to receive all upgrades that are released. This includes major version upgrades as well as minor revisions. Upgraded software will be available for download from our web site at no charge. New software license information will be issued upon request at no additional charge. A $10.00 fee will be charged to cover media, shipping and handling if you request a new CD.

After the support period expires, the price of technical support is $50/Hour charged in ¼ hour increments.